nxtgauge-backend-rust/crates/db/migrations/20260402110000_support_tickets_fields.up.sql
Ashwin Kumar 96f9da2cdb feat: add KB and support ticket system
- 2 new migrations: summary/tags columns on kb_articles, description/requester fields on support_tickets
- handlers/kb.rs: public routes (GET /api/kb/categories|articles|articles/:slug) + admin CRUD (/api/admin/kb/*)
- handlers/support.rs: user ticket routes + admin support-cases CRUD with internal notes
- Registered all new routes in users service main.rs
- Gateway resolve_upstream: /api/kb/*, /api/support/*, /api/admin/kb/*, /api/admin/support-cases/* → users service
- scripts/seed_kb.sql: 8 categories, 28 full-length published articles covering all user roles

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-02 13:36:12 +02:00

9 lines
379 B
SQL

-- Allow admin-created tickets with no linked user
ALTER TABLE support_tickets
ALTER COLUMN user_id DROP NOT NULL;
-- Add description body and requester info for admin-created cases
ALTER TABLE support_tickets
ADD COLUMN IF NOT EXISTS description TEXT,
ADD COLUMN IF NOT EXISTS requester_name VARCHAR(255),
ADD COLUMN IF NOT EXISTS requester_email VARCHAR(255);