28 lines
1.3 KiB
MySQL
28 lines
1.3 KiB
MySQL
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-- Support tickets
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CREATE TABLE IF NOT EXISTS support_tickets (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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user_id UUID NOT NULL REFERENCES users(id) ON DELETE CASCADE,
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subject VARCHAR(500) NOT NULL,
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category VARCHAR(50) NOT NULL DEFAULT 'GENERAL', -- GENERAL, BILLING, ACCOUNT, LEAD, JOB
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status VARCHAR(20) NOT NULL DEFAULT 'OPEN', -- OPEN, IN_PROGRESS, RESOLVED, CLOSED
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priority VARCHAR(10) NOT NULL DEFAULT 'NORMAL', -- LOW, NORMAL, HIGH, URGENT
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assigned_to UUID REFERENCES users(id),
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resolved_at TIMESTAMPTZ,
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created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
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);
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-- Support ticket messages
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CREATE TABLE IF NOT EXISTS support_ticket_messages (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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ticket_id UUID NOT NULL REFERENCES support_tickets(id) ON DELETE CASCADE,
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sender_id UUID NOT NULL REFERENCES users(id),
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body TEXT NOT NULL,
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is_internal BOOLEAN NOT NULL DEFAULT false, -- true = staff-only note
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created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
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);
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CREATE INDEX IF NOT EXISTS idx_support_tickets_user_id ON support_tickets(user_id);
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CREATE INDEX IF NOT EXISTS idx_support_tickets_status ON support_tickets(status);
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CREATE INDEX IF NOT EXISTS idx_support_ticket_messages_ticket_id ON support_ticket_messages(ticket_id);
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