73 lines
1.9 KiB
HTML
73 lines
1.9 KiB
HTML
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<!-- Support Ticket Resolved -->
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<h1 class="email-title">✅ Ticket Resolved</h1>
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<div style="text-align: center; margin: 20px 0">
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<div
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style="
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display: inline-block;
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width: 80px;
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height: 80px;
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background-color: #d1fae5;
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border-radius: 50%;
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text-align: center;
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line-height: 80px;
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font-size: 40px;
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"
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>
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✓
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</div>
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</div>
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<p>Hi {{first_name}},</p>
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<p>Great news! Your support ticket has been resolved.</p>
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<div class="detail-card">
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<div class="detail-row">
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<span class="detail-label">Ticket ID</span>
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<span class="detail-value" style="font-family: monospace"
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>#{{ticket_id}}</span
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>
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</div>
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<div class="detail-row">
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<span class="detail-label">Subject</span>
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<span class="detail-value">{{subject}}</span>
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</div>
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<div class="detail-row">
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<span class="detail-label">Status</span>
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<span class="detail-value" style="color: #059669">✓ Resolved</span>
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</div>
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<div class="detail-row">
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<span class="detail-label">Resolved On</span>
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<span class="detail-value">{{resolved_at}}</span>
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</div>
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</div>
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<div
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class="info-box"
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style="background-color: #d1fae5; border-left-color: #059669"
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>
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<p class="info-box-title" style="color: #065f46">💡 How did we do?</p>
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<p style="margin: 0; color: #064e3b">
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Your feedback helps us improve. If you have a moment, please let us know
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about your support experience.
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</p>
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</div>
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<div style="text-align: center">
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<a href="{{feedback_url}}" style="margin-right: 10px" class="cta-button"
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>Rate Experience</a
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>
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<a href="{{help_center_url}}" style="background: #6b7280" class="cta-button"
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>Help Center</a
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>
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</div>
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<p style="margin-top: 20px; font-size: 14px; color: #6b7280">
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If you're still experiencing issues, you can reopen this ticket within 7 days.
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</p>
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<p>
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Best regards,<br /><strong>{{support_agent_name}}</strong><br />Nxtgauge
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Support Team
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</p>
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