51 lines
1.4 KiB
HTML
51 lines
1.4 KiB
HTML
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<!-- Support Ticket Replied -->
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<h1 class="email-title">New Response on Your Ticket</h1>
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<p>Hi {{first_name}},</p>
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<p>Our support team has responded to your ticket.</p>
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<div class="detail-card">
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<div class="detail-row">
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<span class="detail-label">Ticket ID</span>
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<span class="detail-value" style="font-family: monospace"
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>#{{ticket_id}}</span
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>
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</div>
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<div class="detail-row">
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<span class="detail-label">Subject</span>
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<span class="detail-value">{{subject}}</span>
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</div>
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<div class="detail-row">
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<span class="detail-label">Status</span>
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<span class="detail-value" style="color: #d97706"
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>Awaiting Your Response</span
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>
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</div>
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</div>
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<div
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class="info-box"
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style="background-color: #eff6ff; border-left-color: #3b82f6"
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>
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<p class="info-box-title" style="color: #1e40af">💬 Latest Message:</p>
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<p style="margin: 0; color: #1e3a8a; font-style: italic">
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"{{latest_message}}"
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</p>
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<p style="margin: 10px 0 0 0; color: #3b82f6; font-size: 12px">
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— {{support_agent_name}}
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</p>
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</div>
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<div style="text-align: center">
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<a href="{{ticket_url}}" class="cta-button">Reply to Ticket</a>
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</div>
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<p style="margin-top: 20px; font-size: 14px; color: #6b7280">
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Please reply if you need further assistance or if the issue is resolved.
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</p>
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<p>
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Best regards,<br /><strong>{{support_agent_name}}</strong><br />Nxtgauge
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Support Team
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</p>
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