51 lines
1.4 KiB
HTML
51 lines
1.4 KiB
HTML
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<!-- Support Ticket Created -->
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<h1 class="email-title">Support Ticket Received</h1>
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<p>Hi {{first_name}},</p>
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<p>
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We've received your support request and our team will get back to you shortly.
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</p>
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<div class="detail-card">
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<div class="detail-row">
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<span class="detail-label">Ticket ID</span>
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<span class="detail-value" style="font-family: monospace"
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>#{{ticket_id}}</span
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>
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</div>
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<div class="detail-row">
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<span class="detail-label">Subject</span>
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<span class="detail-value">{{subject}}</span>
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</div>
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<div class="detail-row">
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<span class="detail-label">Category</span>
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<span class="detail-value">{{category}}</span>
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</div>
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<div class="detail-row">
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<span class="detail-label">Priority</span>
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<span class="detail-value">{{priority}}</span>
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</div>
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<div class="detail-row">
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<span class="detail-label">Created</span>
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<span class="detail-value">{{created_at}}</span>
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</div>
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</div>
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<div class="info-box">
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<p class="info-box-title">⏱️ Response Time</p>
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<p style="margin: 0">
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We typically respond to {{priority}} priority tickets within
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<strong>{{response_time}}</strong>.
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</p>
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</div>
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<div style="text-align: center">
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<a href="{{ticket_url}}" class="cta-button">View Ticket</a>
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</div>
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<p style="margin-top: 20px; font-size: 14px; color: #6b7280">
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You can reply to this ticket at any time by visiting your dashboard.
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</p>
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<p>Best regards,<br /><strong>The Nxtgauge Support Team</strong></p>
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