use serde::{Deserialize, Serialize};

#[derive(Debug, Clone, Serialize, Deserialize)]
pub struct CreateTicketRequest {
    pub subject: String,
    pub description: String,
    pub priority: String,
    pub category: String,
    pub user_id: String,
    pub conversation_id: Option<String>,
    pub source: Option<String>,
    pub tags: Option<Vec<String>>,
    pub metadata: Option<serde_json::Value>,
}

#[derive(Debug, Clone, Serialize, Deserialize)]
pub struct CreateTicketResponse {
    pub ticket_id: String,
    pub status: String,
    pub provider: String,
}