commit dbba72478c906638eab6aefee1556f5e2decfc31
Author: Ashwin Kumar <ashwin@macbookair.home>
Date:   Sat Apr 11 15:04:14 2026 +0200

    feat(ai-assistant): bootstrap rust axum backend with providers, routes, and db scaffolding

diff --git a/.env.example b/.env.example
new file mode 100644
index 0000000..cc35e6a
--- /dev/null
+++ b/.env.example
@@ -0,0 +1,12 @@
+APP_HOST=0.0.0.0
+APP_PORT=8080
+RUST_LOG=info
+
+DATABASE_URL=postgres://postgres:postgres@localhost:5432/nxtgauge_ai_assistant
+
+OLLAMA_BASE_URL=http://localhost:11434
+OLLAMA_CHAT_MODEL=smollm2:360m
+OLLAMA_EMBED_MODEL=nomic-embed-text
+
+HELP_CENTER_SEED_PATH=./seeds/help_articles.json
+TICKETS_SOURCE=chatbot
diff --git a/.gitignore b/.gitignore
new file mode 100644
index 0000000..b0cb990
--- /dev/null
+++ b/.gitignore
@@ -0,0 +1,4 @@
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diff --git a/Cargo.lock b/Cargo.lock
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index 0000000..8b7c02b
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+ "wit-bindgen-core",
+ "wit-bindgen-rust",
+]
+
+[[package]]
+name = "wit-component"
+version = "0.244.0"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "9d66ea20e9553b30172b5e831994e35fbde2d165325bec84fc43dbf6f4eb9cb2"
+dependencies = [
+ "anyhow",
+ "bitflags",
+ "indexmap",
+ "log",
+ "serde",
+ "serde_derive",
+ "serde_json",
+ "wasm-encoder",
+ "wasm-metadata",
+ "wasmparser",
+ "wit-parser",
+]
+
+[[package]]
+name = "wit-parser"
+version = "0.244.0"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "ecc8ac4bc1dc3381b7f59c34f00b67e18f910c2c0f50015669dde7def656a736"
+dependencies = [
+ "anyhow",
+ "id-arena",
+ "indexmap",
+ "log",
+ "semver",
+ "serde",
+ "serde_derive",
+ "serde_json",
+ "unicode-xid",
+ "wasmparser",
+]
+
+[[package]]
+name = "writeable"
+version = "0.6.3"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "1ffae5123b2d3fc086436f8834ae3ab053a283cfac8fe0a0b8eaae044768a4c4"
+
+[[package]]
+name = "yoke"
+version = "0.8.2"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "abe8c5fda708d9ca3df187cae8bfb9ceda00dd96231bed36e445a1a48e66f9ca"
+dependencies = [
+ "stable_deref_trait",
+ "yoke-derive",
+ "zerofrom",
+]
+
+[[package]]
+name = "yoke-derive"
+version = "0.8.2"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "de844c262c8848816172cef550288e7dc6c7b7814b4ee56b3e1553f275f1858e"
+dependencies = [
+ "proc-macro2",
+ "quote",
+ "syn",
+ "synstructure",
+]
+
+[[package]]
+name = "zerocopy"
+version = "0.8.48"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "eed437bf9d6692032087e337407a86f04cd8d6a16a37199ed57949d415bd68e9"
+dependencies = [
+ "zerocopy-derive",
+]
+
+[[package]]
+name = "zerocopy-derive"
+version = "0.8.48"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "70e3cd084b1788766f53af483dd21f93881ff30d7320490ec3ef7526d203bad4"
+dependencies = [
+ "proc-macro2",
+ "quote",
+ "syn",
+]
+
+[[package]]
+name = "zerofrom"
+version = "0.1.7"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "69faa1f2a1ea75661980b013019ed6687ed0e83d069bc1114e2cc74c6c04c4df"
+dependencies = [
+ "zerofrom-derive",
+]
+
+[[package]]
+name = "zerofrom-derive"
+version = "0.1.7"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "11532158c46691caf0f2593ea8358fed6bbf68a0315e80aae9bd41fbade684a1"
+dependencies = [
+ "proc-macro2",
+ "quote",
+ "syn",
+ "synstructure",
+]
+
+[[package]]
+name = "zeroize"
+version = "1.8.2"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "b97154e67e32c85465826e8bcc1c59429aaaf107c1e4a9e53c8d8ccd5eff88d0"
+
+[[package]]
+name = "zerotrie"
+version = "0.2.4"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "0f9152d31db0792fa83f70fb2f83148effb5c1f5b8c7686c3459e361d9bc20bf"
+dependencies = [
+ "displaydoc",
+ "yoke",
+ "zerofrom",
+]
+
+[[package]]
+name = "zerovec"
+version = "0.11.6"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "90f911cbc359ab6af17377d242225f4d75119aec87ea711a880987b18cd7b239"
+dependencies = [
+ "yoke",
+ "zerofrom",
+ "zerovec-derive",
+]
+
+[[package]]
+name = "zerovec-derive"
+version = "0.11.3"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "625dc425cab0dca6dc3c3319506e6593dcb08a9f387ea3b284dbd52a92c40555"
+dependencies = [
+ "proc-macro2",
+ "quote",
+ "syn",
+]
+
+[[package]]
+name = "zmij"
+version = "1.0.21"
+source = "registry+https://github.com/rust-lang/crates.io-index"
+checksum = "b8848ee67ecc8aedbaf3e4122217aff892639231befc6a1b58d29fff4c2cabaa"
diff --git a/Cargo.toml b/Cargo.toml
new file mode 100644
index 0000000..78de12a
--- /dev/null
+++ b/Cargo.toml
@@ -0,0 +1,23 @@
+[package]
+name = "nxtgauge-ai-assistant"
+version = "0.1.0"
+edition = "2021"
+
+[dependencies]
+axum = { version = "0.7", features = ["macros"] }
+tokio = { version = "1", features = ["macros", "rt-multi-thread"] }
+serde = { version = "1", features = ["derive"] }
+serde_json = "1"
+thiserror = "1"
+tracing = "0.1"
+tracing-subscriber = { version = "0.3", features = ["env-filter", "fmt"] }
+tower-http = { version = "0.5", features = ["cors", "trace"] }
+reqwest = { version = "0.12", features = ["json", "rustls-tls"] }
+async-trait = "0.1"
+uuid = { version = "1", features = ["v4", "serde"] }
+chrono = { version = "0.4", features = ["serde"] }
+sqlx = { version = "0.8", default-features = false, features = ["runtime-tokio-rustls", "postgres", "chrono", "uuid", "migrate", "macros"] }
+url = "2"
+
+[dev-dependencies]
+http-body-util = "0.1"
diff --git a/Dockerfile b/Dockerfile
new file mode 100644
index 0000000..12b5a3d
--- /dev/null
+++ b/Dockerfile
@@ -0,0 +1,19 @@
+FROM rust:1.87-alpine AS builder
+RUN apk add --no-cache musl-dev pkgconfig openssl-dev
+WORKDIR /app
+COPY Cargo.toml Cargo.lock* ./
+COPY src ./src
+COPY migrations ./migrations
+COPY seeds ./seeds
+RUN cargo build --release
+
+FROM alpine:3.20
+RUN apk add --no-cache ca-certificates
+WORKDIR /app
+COPY --from=builder /app/target/release/nxtgauge-ai-assistant /usr/local/bin/nxtgauge-ai-assistant
+COPY --from=builder /app/migrations ./migrations
+COPY --from=builder /app/seeds ./seeds
+ENV APP_HOST=0.0.0.0
+ENV APP_PORT=8080
+EXPOSE 8080
+CMD ["/usr/local/bin/nxtgauge-ai-assistant"]
diff --git a/README.md b/README.md
new file mode 100644
index 0000000..827f80b
--- /dev/null
+++ b/README.md
@@ -0,0 +1,60 @@
+# nxtgauge-ai-assistant
+
+Backend-only Rust service for Nxtgauge AI workflows.
+
+## Scope (MVP)
+
+- Job description generation
+- Form filling assistance
+- Help article retrieval
+- Support ticket creation via chatbot
+
+## Stack
+
+- Rust + Axum
+- Ollama (default local runtime)
+- Postgres scaffolding via `sqlx`
+- Provider abstractions for future runtime swaps
+
+## Run
+
+```bash
+cp .env.example .env
+cargo run
+```
+
+## Endpoints
+
+- `GET /health`
+- `POST /api/v1/chat/message`
+- `POST /api/v1/jobs/generate-description`
+- `POST /api/v1/forms/extract`
+- `POST /api/v1/tickets/create`
+- `POST /api/v1/help/search`
+
+## Environment
+
+- `APP_HOST`
+- `APP_PORT`
+- `DATABASE_URL`
+- `OLLAMA_BASE_URL`
+- `OLLAMA_CHAT_MODEL` (default `smollm2:360m`)
+- `OLLAMA_EMBED_MODEL` (default `nomic-embed-text`)
+- `HELP_CENTER_SEED_PATH`
+- `TICKETS_SOURCE`
+
+## Architecture
+
+- `chat/`: workflow-oriented orchestration
+- `jobs/`, `forms/`, `tickets/`: domain modules
+- `providers/llm`: `AiProvider` + Ollama implementation
+- `providers/tickets`: `TicketProvider` + mock adapter
+- `providers/help_center`: `HelpCenterProvider` + local seed implementation
+- `retrieval/embeddings`: embedding abstraction + Ollama adapter
+- `db/`: DB connection, entities, repository helpers
+- `routes/`, `handlers/`: API layer
+
+## Notes
+
+- Service starts even if Ollama model is unavailable; provider returns graceful fallback responses.
+- STT (`faster-whisper`) is intentionally deferred to phase 2.
diff --git a/migrations/0001_init.sql b/migrations/0001_init.sql
new file mode 100644
index 0000000..af609c9
--- /dev/null
+++ b/migrations/0001_init.sql
@@ -0,0 +1,33 @@
+CREATE EXTENSION IF NOT EXISTS "uuid-ossp";
+
+CREATE TABLE IF NOT EXISTS support_tickets (
+    id UUID PRIMARY KEY DEFAULT uuid_generate_v4(),
+    external_ticket_id TEXT NOT NULL,
+    subject TEXT NOT NULL,
+    description TEXT NOT NULL,
+    priority TEXT NOT NULL,
+    category TEXT NOT NULL,
+    user_id TEXT NOT NULL,
+    source TEXT NOT NULL DEFAULT 'chatbot',
+    status TEXT NOT NULL DEFAULT 'open',
+    conversation_id TEXT NULL,
+    tags TEXT[] NOT NULL DEFAULT '{}',
+    metadata JSONB NOT NULL DEFAULT '{}'::jsonb,
+    created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
+);
+
+CREATE INDEX IF NOT EXISTS idx_support_tickets_user_id ON support_tickets(user_id);
+CREATE INDEX IF NOT EXISTS idx_support_tickets_created_at ON support_tickets(created_at DESC);
+
+CREATE TABLE IF NOT EXISTS help_articles (
+    id UUID PRIMARY KEY DEFAULT uuid_generate_v4(),
+    title TEXT NOT NULL,
+    summary TEXT NOT NULL,
+    content TEXT NOT NULL,
+    tags TEXT[] NOT NULL DEFAULT '{}',
+    source TEXT NOT NULL DEFAULT 'seed',
+    created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
+    updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
+);
+
+CREATE INDEX IF NOT EXISTS idx_help_articles_title ON help_articles(title);
diff --git a/seeds/help_articles.json b/seeds/help_articles.json
new file mode 100644
index 0000000..e5e1ec1
--- /dev/null
+++ b/seeds/help_articles.json
@@ -0,0 +1,23 @@
+[
+  {
+    "id": "HELP-001",
+    "title": "Generate a Job Description",
+    "summary": "Create a role profile with responsibilities and requirements.",
+    "content": "Provide role title, level, must-have skills, and business context. Review AI draft before publishing.",
+    "tags": ["jobs", "job description", "hiring"]
+  },
+  {
+    "id": "HELP-002",
+    "title": "Form Filling Best Practices",
+    "summary": "How to complete structured forms with fewer validation errors.",
+    "content": "Use clear field names, provide expected formats, and validate required fields before submit.",
+    "tags": ["forms", "validation", "onboarding"]
+  },
+  {
+    "id": "HELP-003",
+    "title": "Submit a Support Ticket",
+    "summary": "How to report issues with enough context.",
+    "content": "Include expected vs actual behavior, affected user, severity, and reproduction steps.",
+    "tags": ["support", "tickets", "issues"]
+  }
+]
diff --git a/src/chat/mod.rs b/src/chat/mod.rs
new file mode 100644
index 0000000..c6d24f9
--- /dev/null
+++ b/src/chat/mod.rs
@@ -0,0 +1,2 @@
+pub mod models;
+pub mod orchestrator;
diff --git a/src/chat/models.rs b/src/chat/models.rs
new file mode 100644
index 0000000..7612b9d
--- /dev/null
+++ b/src/chat/models.rs
@@ -0,0 +1,15 @@
+use serde::{Deserialize, Serialize};
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct ChatMessageRequest {
+    pub message: String,
+    pub user_id: Option<String>,
+    pub conversation_id: Option<String>,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct ChatMessageResponse {
+    pub intent: String,
+    pub reply: String,
+    pub data: serde_json::Value,
+}
diff --git a/src/chat/orchestrator.rs b/src/chat/orchestrator.rs
new file mode 100644
index 0000000..bd3bb32
--- /dev/null
+++ b/src/chat/orchestrator.rs
@@ -0,0 +1,161 @@
+use std::sync::Arc;
+
+use crate::{
+    chat::models::{ChatMessageRequest, ChatMessageResponse},
+    error::AppError,
+    forms::{models::FormExtractRequest, service::FormService},
+    jobs::{models::GenerateJobDescriptionRequest, service::JobsService},
+    providers::{
+        help_center::help_center_provider::HelpCenterProvider, llm::ai_provider::AiProvider,
+    },
+    tickets::{models::CreateTicketRequest, service::TicketService},
+};
+
+#[derive(Clone)]
+pub struct ChatOrchestrator {
+    jobs_service: JobsService,
+    form_service: FormService,
+    help_center: Arc<dyn HelpCenterProvider>,
+    ticket_service: TicketService,
+    ai_provider: Arc<dyn AiProvider>,
+}
+
+impl ChatOrchestrator {
+    pub fn new(
+        jobs_service: JobsService,
+        form_service: FormService,
+        help_center: Arc<dyn HelpCenterProvider>,
+        ticket_service: TicketService,
+        ai_provider: Arc<dyn AiProvider>,
+    ) -> Self {
+        Self {
+            jobs_service,
+            form_service,
+            help_center,
+            ticket_service,
+            ai_provider,
+        }
+    }
+
+    pub async fn handle_chat(
+        &self,
+        request: ChatMessageRequest,
+    ) -> Result<ChatMessageResponse, AppError> {
+        let intent = classify_intent(&request.message);
+
+        match intent.as_str() {
+            "job_description_generation" => {
+                let jd = self
+                    .jobs_service
+                    .generate_description(GenerateJobDescriptionRequest {
+                        role_title: request.message.clone(),
+                        seniority: None,
+                        department: None,
+                        employment_type: None,
+                        required_skills: vec!["communication".to_string()],
+                        optional_skills: None,
+                        responsibilities: None,
+                        company_context: None,
+                    })
+                    .await?;
+
+                Ok(ChatMessageResponse {
+                    intent,
+                    reply: "Generated a draft job description.".to_string(),
+                    data: serde_json::to_value(jd).unwrap_or(serde_json::Value::Null),
+                })
+            }
+            "form_filling_assistance" => {
+                let extracted = self
+                    .form_service
+                    .extract(FormExtractRequest {
+                        raw_user_input: request.message.clone(),
+                        expected_fields: None,
+                    })
+                    .await?;
+
+                Ok(ChatMessageResponse {
+                    intent,
+                    reply: extracted.suggested_next_step.clone(),
+                    data: serde_json::to_value(extracted).unwrap_or(serde_json::Value::Null),
+                })
+            }
+            "help_article_retrieval" => {
+                let matches = self.help_center.search(&request.message).await?;
+                let reply = if matches.is_empty() {
+                    "No help article match found yet.".to_string()
+                } else {
+                    format!("Found {} help articles.", matches.len())
+                };
+
+                Ok(ChatMessageResponse {
+                    intent,
+                    reply,
+                    data: serde_json::json!({ "matches": matches }),
+                })
+            }
+            "support_ticket_creation" => {
+                let created = self
+                    .ticket_service
+                    .create(CreateTicketRequest {
+                        subject: request.message.chars().take(80).collect::<String>(),
+                        description: request.message.clone(),
+                        priority: "medium".to_string(),
+                        category: "general".to_string(),
+                        user_id: request.user_id.unwrap_or_else(|| "anonymous".to_string()),
+                        conversation_id: request.conversation_id,
+                        source: Some("chatbot".to_string()),
+                        tags: Some(vec!["chat".to_string()]),
+                        metadata: None,
+                    })
+                    .await?;
+
+                Ok(ChatMessageResponse {
+                    intent,
+                    reply: format!("Support ticket created: {}", created.ticket_id),
+                    data: serde_json::to_value(created).unwrap_or(serde_json::Value::Null),
+                })
+            }
+            _ => {
+                let generic = self
+                    .ai_provider
+                    .complete(
+                        "You are Nxtgauge workflow assistant. Keep answers concise and actionable.",
+                        &request.message,
+                    )
+                    .await?;
+
+                Ok(ChatMessageResponse {
+                    intent,
+                    reply: generic,
+                    data: serde_json::json!({}),
+                })
+            }
+        }
+    }
+}
+
+fn classify_intent(message: &str) -> String {
+    let text = message.to_lowercase();
+    if text.contains("job description") || text.contains("jd") || text.contains("role") {
+        return "job_description_generation".to_string();
+    }
+    if text.contains("form") || text.contains("field") || text.contains("fill") {
+        return "form_filling_assistance".to_string();
+    }
+    if text.contains("help")
+        || text.contains("article")
+        || text.contains("kb")
+        || text.contains("docs")
+    {
+        return "help_article_retrieval".to_string();
+    }
+    if text.contains("ticket")
+        || text.contains("support")
+        || text.contains("issue")
+        || text.contains("bug")
+    {
+        return "support_ticket_creation".to_string();
+    }
+    "general".to_string()
+}
diff --git a/src/config/mod.rs b/src/config/mod.rs
new file mode 100644
index 0000000..e3565d9
--- /dev/null
+++ b/src/config/mod.rs
@@ -0,0 +1,43 @@
+use std::net::SocketAddr;
+
+#[derive(Debug, Clone)]
+pub struct AppConfig {
+    pub app_host: String,
+    pub app_port: u16,
+    pub database_url: Option<String>,
+    pub ollama_base_url: String,
+    pub ollama_chat_model: String,
+    pub ollama_embed_model: String,
+    pub help_center_seed_path: String,
+    pub tickets_source: String,
+}
+
+impl AppConfig {
+    pub fn from_env() -> Self {
+        Self {
+            app_host: env_or_default("APP_HOST", "0.0.0.0"),
+            app_port: env_or_default("APP_PORT", "8080").parse().unwrap_or(8080),
+            database_url: std::env::var("DATABASE_URL")
+                .ok()
+                .filter(|v| !v.trim().is_empty()),
+            ollama_base_url: env_or_default("OLLAMA_BASE_URL", "http://localhost:11434"),
+            ollama_chat_model: env_or_default("OLLAMA_CHAT_MODEL", "smollm2:360m"),
+            ollama_embed_model: env_or_default("OLLAMA_EMBED_MODEL", "nomic-embed-text"),
+            help_center_seed_path: env_or_default(
+                "HELP_CENTER_SEED_PATH",
+                "./seeds/help_articles.json",
+            ),
+            tickets_source: env_or_default("TICKETS_SOURCE", "chatbot"),
+        }
+    }
+
+    pub fn socket_addr(&self) -> SocketAddr {
+        format!("{}:{}", self.app_host, self.app_port)
+            .parse()
+            .expect("invalid APP_HOST/APP_PORT")
+    }
+}
+
+fn env_or_default(key: &str, default: &str) -> String {
+    std::env::var(key).unwrap_or_else(|_| default.to_string())
+}
diff --git a/src/db/entities.rs b/src/db/entities.rs
new file mode 100644
index 0000000..68c1abc
--- /dev/null
+++ b/src/db/entities.rs
@@ -0,0 +1,32 @@
+use chrono::{DateTime, Utc};
+use serde::{Deserialize, Serialize};
+use uuid::Uuid;
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct SupportTicketEntity {
+    pub id: Uuid,
+    pub external_ticket_id: String,
+    pub subject: String,
+    pub description: String,
+    pub priority: String,
+    pub category: String,
+    pub user_id: String,
+    pub source: String,
+    pub status: String,
+    pub conversation_id: Option<String>,
+    pub tags: Vec<String>,
+    pub metadata: serde_json::Value,
+    pub created_at: DateTime<Utc>,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct HelpArticleEntity {
+    pub id: Uuid,
+    pub title: String,
+    pub summary: String,
+    pub content: String,
+    pub tags: Vec<String>,
+    pub source: String,
+    pub created_at: DateTime<Utc>,
+    pub updated_at: DateTime<Utc>,
+}
diff --git a/src/db/mod.rs b/src/db/mod.rs
new file mode 100644
index 0000000..d1081b6
--- /dev/null
+++ b/src/db/mod.rs
@@ -0,0 +1,28 @@
+pub mod entities;
+pub mod repository;
+
+use sqlx::{postgres::PgPoolOptions, PgPool};
+
+#[derive(Clone)]
+pub struct Database {
+    pub pool: Option<PgPool>,
+}
+
+impl Database {
+    pub async fn connect(database_url: Option<&str>) -> Result<Self, sqlx::Error> {
+        if let Some(url) = database_url {
+            let pool = PgPoolOptions::new()
+                .max_connections(10)
+                .connect(url)
+                .await?;
+            sqlx::migrate!("./migrations").run(&pool).await?;
+            Ok(Self { pool: Some(pool) })
+        } else {
+            Ok(Self { pool: None })
+        }
+    }
+
+    pub fn disabled() -> Self {
+        Self { pool: None }
+    }
+}
diff --git a/src/db/repository.rs b/src/db/repository.rs
new file mode 100644
index 0000000..1bb280c
--- /dev/null
+++ b/src/db/repository.rs
@@ -0,0 +1,34 @@
+use crate::{db::Database, error::AppError, tickets::models::CreateTicketRequest};
+
+pub async fn store_ticket_audit(
+    db: &Database,
+    request: &CreateTicketRequest,
+    external_ticket_id: &str,
+) -> Result<(), AppError> {
+    let Some(pool) = &db.pool else {
+        return Ok(());
+    };
+
+    sqlx::query(
+        r#"
+        INSERT INTO support_tickets
+            (external_ticket_id, subject, description, priority, category, user_id, source, conversation_id, tags, metadata)
+        VALUES
+            ($1, $2, $3, $4, $5, $6, $7, $8, $9, $10)
+        "#,
+    )
+    .bind(external_ticket_id)
+    .bind(&request.subject)
+    .bind(&request.description)
+    .bind(&request.priority)
+    .bind(&request.category)
+    .bind(&request.user_id)
+    .bind(request.source.as_deref().unwrap_or("chatbot"))
+    .bind(request.conversation_id.as_deref())
+    .bind(request.tags.clone().unwrap_or_default())
+    .bind(request.metadata.clone().unwrap_or(serde_json::Value::Null))
+    .execute(pool)
+    .await?;
+
+    Ok(())
+}
diff --git a/src/error.rs b/src/error.rs
new file mode 100644
index 0000000..312f109
--- /dev/null
+++ b/src/error.rs
@@ -0,0 +1,43 @@
+use axum::{
+    http::StatusCode,
+    response::{IntoResponse, Response},
+    Json,
+};
+use serde::Serialize;
+
+#[derive(Debug, thiserror::Error)]
+pub enum AppError {
+    #[error("bad request: {0}")]
+    BadRequest(String),
+    #[error("provider unavailable: {0}")]
+    ProviderUnavailable(String),
+    #[error("internal error: {0}")]
+    Internal(String),
+}
+
+#[derive(Debug, Serialize)]
+struct ErrorBody {
+    error: String,
+}
+
+impl IntoResponse for AppError {
+    fn into_response(self) -> Response {
+        let status = match self {
+            AppError::BadRequest(_) => StatusCode::BAD_REQUEST,
+            AppError::ProviderUnavailable(_) => StatusCode::SERVICE_UNAVAILABLE,
+            AppError::Internal(_) => StatusCode::INTERNAL_SERVER_ERROR,
+        };
+
+        let body = Json(ErrorBody {
+            error: self.to_string(),
+        });
+
+        (status, body).into_response()
+    }
+}
+
+impl From<sqlx::Error> for AppError {
+    fn from(value: sqlx::Error) -> Self {
+        AppError::Internal(value.to_string())
+    }
+}
diff --git a/src/forms/mod.rs b/src/forms/mod.rs
new file mode 100644
index 0000000..b9e52db
--- /dev/null
+++ b/src/forms/mod.rs
@@ -0,0 +1,2 @@
+pub mod models;
+pub mod service;
diff --git a/src/forms/models.rs b/src/forms/models.rs
new file mode 100644
index 0000000..79734f7
--- /dev/null
+++ b/src/forms/models.rs
@@ -0,0 +1,24 @@
+use serde::{Deserialize, Serialize};
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct FormExtractRequest {
+    pub raw_user_input: String,
+    pub expected_fields: Option<Vec<String>>,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct ExtractedField {
+    pub name: String,
+    pub value: String,
+    pub confidence: f32,
+    pub reason: String,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct FormExtractResponse {
+    pub intent: String,
+    pub fields: Vec<ExtractedField>,
+    pub missing_fields: Vec<String>,
+    pub raw_user_input: String,
+    pub suggested_next_step: String,
+}
diff --git a/src/forms/service.rs b/src/forms/service.rs
new file mode 100644
index 0000000..c924b6f
--- /dev/null
+++ b/src/forms/service.rs
@@ -0,0 +1,77 @@
+use std::{collections::HashSet, sync::Arc};
+
+use crate::{error::AppError, forms::models::*, providers::llm::ai_provider::AiProvider};
+
+#[derive(Clone)]
+pub struct FormService {
+    ai_provider: Arc<dyn AiProvider>,
+}
+
+impl FormService {
+    pub fn new(ai_provider: Arc<dyn AiProvider>) -> Self {
+        Self { ai_provider }
+    }
+
+    pub async fn extract(
+        &self,
+        request: FormExtractRequest,
+    ) -> Result<FormExtractResponse, AppError> {
+        let mut fields = Vec::new();
+
+        for part in request.raw_user_input.split(',') {
+            if let Some((left, right)) = part.split_once(':') {
+                fields.push(ExtractedField {
+                    name: left.trim().to_lowercase().replace(' ', "_"),
+                    value: right.trim().to_string(),
+                    confidence: 0.82,
+                    reason: "Parsed key:value pair from user input".to_string(),
+                });
+            }
+        }
+
+        if fields.is_empty() {
+            let helper = self
+                .ai_provider
+                .complete(
+                    "You extract form fields.",
+                    &format!(
+                        "Extract likely form fields from: {}",
+                        request.raw_user_input
+                    ),
+                )
+                .await?;
+
+            fields.push(ExtractedField {
+                name: "details".to_string(),
+                value: request.raw_user_input.clone(),
+                confidence: 0.5,
+                reason: format!("Fallback extraction used. Model note: {}", helper),
+            });
+        }
+
+        let extracted_names: HashSet<&str> = fields.iter().map(|f| f.name.as_str()).collect();
+        let missing_fields = request
+            .expected_fields
+            .unwrap_or_default()
+            .into_iter()
+            .filter(|field| !extracted_names.contains(field.as_str()))
+            .collect::<Vec<_>>();
+
+        let suggested_next_step = if missing_fields.is_empty() {
+            "All expected fields look present. Proceed to validation and submit.".to_string()
+        } else {
+            format!(
+                "Ask the user to provide missing fields: {}",
+                missing_fields.join(", ")
+            )
+        };
+
+        Ok(FormExtractResponse {
+            intent: "form_filling_assistance".to_string(),
+            fields,
+            missing_fields,
+            raw_user_input: request.raw_user_input,
+            suggested_next_step,
+        })
+    }
+}
diff --git a/src/handlers/chat.rs b/src/handlers/chat.rs
new file mode 100644
index 0000000..6fe226f
--- /dev/null
+++ b/src/handlers/chat.rs
@@ -0,0 +1,21 @@
+use axum::{extract::State, Json};
+
+use crate::{
+    chat::models::{ChatMessageRequest, ChatMessageResponse},
+    error::AppError,
+    state::AppState,
+};
+
+pub async fn message(
+    State(state): State<AppState>,
+    Json(request): Json<ChatMessageRequest>,
+) -> Result<Json<ChatMessageResponse>, AppError> {
+    if request.message.trim().is_empty() {
+        return Err(AppError::BadRequest(
+            "message must not be empty".to_string(),
+        ));
+    }
+
+    let response = state.chat_orchestrator.handle_chat(request).await?;
+    Ok(Json(response))
+}
diff --git a/src/handlers/forms.rs b/src/handlers/forms.rs
new file mode 100644
index 0000000..0a231cd
--- /dev/null
+++ b/src/handlers/forms.rs
@@ -0,0 +1,21 @@
+use axum::{extract::State, Json};
+
+use crate::{
+    error::AppError,
+    forms::models::{FormExtractRequest, FormExtractResponse},
+    state::AppState,
+};
+
+pub async fn extract(
+    State(state): State<AppState>,
+    Json(request): Json<FormExtractRequest>,
+) -> Result<Json<FormExtractResponse>, AppError> {
+    if request.raw_user_input.trim().is_empty() {
+        return Err(AppError::BadRequest(
+            "raw_user_input is required".to_string(),
+        ));
+    }
+
+    let extracted = state.form_service.extract(request).await?;
+    Ok(Json(extracted))
+}
diff --git a/src/handlers/health.rs b/src/handlers/health.rs
new file mode 100644
index 0000000..71d5997
--- /dev/null
+++ b/src/handlers/health.rs
@@ -0,0 +1,19 @@
+use axum::{extract::State, Json};
+use serde::Serialize;
+
+use crate::state::AppState;
+
+#[derive(Debug, Serialize)]
+pub struct HealthResponse {
+    pub status: &'static str,
+    pub db_connected: bool,
+    pub service: &'static str,
+}
+
+pub async fn health(State(state): State<AppState>) -> Json<HealthResponse> {
+    Json(HealthResponse {
+        status: "ok",
+        db_connected: state.db.pool.is_some(),
+        service: "nxtgauge-ai-assistant",
+    })
+}
diff --git a/src/handlers/help.rs b/src/handlers/help.rs
new file mode 100644
index 0000000..2101713
--- /dev/null
+++ b/src/handlers/help.rs
@@ -0,0 +1,28 @@
+use axum::{extract::State, Json};
+use serde::{Deserialize, Serialize};
+
+use crate::{
+    error::AppError, providers::help_center::help_center_provider::HelpArticle, state::AppState,
+};
+
+#[derive(Debug, Clone, Deserialize)]
+pub struct HelpSearchRequest {
+    pub query: String,
+}
+
+#[derive(Debug, Clone, Serialize)]
+pub struct HelpSearchResponse {
+    pub results: Vec<HelpArticle>,
+}
+
+pub async fn search(
+    State(state): State<AppState>,
+    Json(request): Json<HelpSearchRequest>,
+) -> Result<Json<HelpSearchResponse>, AppError> {
+    if request.query.trim().is_empty() {
+        return Err(AppError::BadRequest("query is required".to_string()));
+    }
+
+    let results = state.help_center.search(&request.query).await?;
+    Ok(Json(HelpSearchResponse { results }))
+}
diff --git a/src/handlers/jobs.rs b/src/handlers/jobs.rs
new file mode 100644
index 0000000..f4ed8b2
--- /dev/null
+++ b/src/handlers/jobs.rs
@@ -0,0 +1,19 @@
+use axum::{extract::State, Json};
+
+use crate::{
+    error::AppError,
+    jobs::models::{GenerateJobDescriptionRequest, GenerateJobDescriptionResponse},
+    state::AppState,
+};
+
+pub async fn generate_description(
+    State(state): State<AppState>,
+    Json(request): Json<GenerateJobDescriptionRequest>,
+) -> Result<Json<GenerateJobDescriptionResponse>, AppError> {
+    if request.role_title.trim().is_empty() {
+        return Err(AppError::BadRequest("role_title is required".to_string()));
+    }
+
+    let generated = state.jobs_service.generate_description(request).await?;
+    Ok(Json(generated))
+}
diff --git a/src/handlers/mod.rs b/src/handlers/mod.rs
new file mode 100644
index 0000000..e276ab0
--- /dev/null
+++ b/src/handlers/mod.rs
@@ -0,0 +1,6 @@
+pub mod chat;
+pub mod forms;
+pub mod health;
+pub mod help;
+pub mod jobs;
+pub mod tickets;
diff --git a/src/handlers/tickets.rs b/src/handlers/tickets.rs
new file mode 100644
index 0000000..6083f1f
--- /dev/null
+++ b/src/handlers/tickets.rs
@@ -0,0 +1,15 @@
+use axum::{extract::State, Json};
+
+use crate::{
+    error::AppError,
+    state::AppState,
+    tickets::models::{CreateTicketRequest, CreateTicketResponse},
+};
+
+pub async fn create(
+    State(state): State<AppState>,
+    Json(request): Json<CreateTicketRequest>,
+) -> Result<Json<CreateTicketResponse>, AppError> {
+    let created = state.ticket_service.create(request).await?;
+    Ok(Json(created))
+}
diff --git a/src/jobs/mod.rs b/src/jobs/mod.rs
new file mode 100644
index 0000000..b9e52db
--- /dev/null
+++ b/src/jobs/mod.rs
@@ -0,0 +1,2 @@
+pub mod models;
+pub mod service;
diff --git a/src/jobs/models.rs b/src/jobs/models.rs
new file mode 100644
index 0000000..f2706c6
--- /dev/null
+++ b/src/jobs/models.rs
@@ -0,0 +1,22 @@
+use serde::{Deserialize, Serialize};
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct GenerateJobDescriptionRequest {
+    pub role_title: String,
+    pub seniority: Option<String>,
+    pub department: Option<String>,
+    pub employment_type: Option<String>,
+    pub required_skills: Vec<String>,
+    pub optional_skills: Option<Vec<String>>,
+    pub responsibilities: Option<Vec<String>>,
+    pub company_context: Option<String>,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct GenerateJobDescriptionResponse {
+    pub role_summary: String,
+    pub responsibilities: Vec<String>,
+    pub requirements: Vec<String>,
+    pub nice_to_have: Vec<String>,
+    pub raw_markdown: String,
+}
diff --git a/src/jobs/service.rs b/src/jobs/service.rs
new file mode 100644
index 0000000..d7ad07c
--- /dev/null
+++ b/src/jobs/service.rs
@@ -0,0 +1,44 @@
+use std::sync::Arc;
+
+use crate::{error::AppError, jobs::models::*, providers::llm::ai_provider::AiProvider};
+
+#[derive(Clone)]
+pub struct JobsService {
+    ai_provider: Arc<dyn AiProvider>,
+}
+
+impl JobsService {
+    pub fn new(ai_provider: Arc<dyn AiProvider>) -> Self {
+        Self { ai_provider }
+    }
+
+    pub async fn generate_description(
+        &self,
+        request: GenerateJobDescriptionRequest,
+    ) -> Result<GenerateJobDescriptionResponse, AppError> {
+        let system = "You are Nxtgauge Job Description Assistant. Return concise and production-ready job descriptions.";
+        let user_prompt = format!(
+            "Generate a job description for role: {}\nSeniority: {:?}\nDepartment: {:?}\nEmployment type: {:?}\nRequired skills: {:?}\nOptional skills: {:?}\nResponsibilities: {:?}\nCompany context: {:?}\n\nReturn markdown sections: Role Summary, Responsibilities, Requirements, Nice to Have.",
+            request.role_title,
+            request.seniority,
+            request.department,
+            request.employment_type,
+            request.required_skills,
+            request.optional_skills,
+            request.responsibilities,
+            request.company_context
+        );
+
+        let generated = self.ai_provider.complete(system, &user_prompt).await?;
+
+        Ok(GenerateJobDescriptionResponse {
+            role_summary: format!("{} role for Nxtgauge platform.", request.role_title),
+            responsibilities: request
+                .responsibilities
+                .unwrap_or_else(|| vec!["Deliver key outcomes for the role".to_string()]),
+            requirements: request.required_skills,
+            nice_to_have: request.optional_skills.unwrap_or_default(),
+            raw_markdown: generated,
+        })
+    }
+}
diff --git a/src/main.rs b/src/main.rs
new file mode 100644
index 0000000..1202a18
--- /dev/null
+++ b/src/main.rs
@@ -0,0 +1,82 @@
+mod chat;
+mod config;
+mod db;
+mod error;
+mod forms;
+mod handlers;
+mod jobs;
+mod providers;
+mod retrieval;
+mod routes;
+mod state;
+mod tickets;
+
+use std::sync::Arc;
+
+use config::AppConfig;
+use providers::help_center::local_help_center_provider::LocalHelpCenterProvider;
+use providers::llm::ollama_provider::OllamaAiProvider;
+use providers::tickets::mock_ticket_provider::MockTicketProvider;
+use retrieval::embeddings::ollama_embedding_provider::OllamaEmbeddingProvider;
+use state::AppState;
+use tracing::{info, warn};
+
+#[tokio::main]
+async fn main() {
+    init_tracing();
+
+    let cfg = AppConfig::from_env();
+
+    let database = match db::Database::connect(cfg.database_url.as_deref()).await {
+        Ok(db) => db,
+        Err(err) => {
+            warn!("database initialization failed; continuing without DB: {err}");
+            db::Database::disabled()
+        }
+    };
+
+    let ai_provider = Arc::new(OllamaAiProvider::new(
+        cfg.ollama_base_url.clone(),
+        cfg.ollama_chat_model.clone(),
+    ));
+
+    let embedding_provider = Arc::new(OllamaEmbeddingProvider::new(
+        cfg.ollama_base_url.clone(),
+        cfg.ollama_embed_model.clone(),
+    ));
+
+    let help_center_provider = Arc::new(LocalHelpCenterProvider::from_seed_file(
+        &cfg.help_center_seed_path,
+        embedding_provider,
+    ));
+
+    let ticket_provider = Arc::new(MockTicketProvider::new(cfg.tickets_source.clone()));
+
+    let state = AppState::new(
+        cfg.clone(),
+        database,
+        ai_provider,
+        help_center_provider,
+        ticket_provider,
+    );
+
+    let app = routes::build_router(state);
+    let bind_addr = cfg.socket_addr();
+
+    info!("starting nxtgauge-ai-assistant on {bind_addr}");
+
+    let listener = tokio::net::TcpListener::bind(bind_addr)
+        .await
+        .expect("failed to bind server socket");
+
+    axum::serve(listener, app).await.expect("server crashed");
+}
+
+fn init_tracing() {
+    let default_filter = std::env::var("RUST_LOG").unwrap_or_else(|_| "info".to_string());
+    tracing_subscriber::fmt()
+        .with_env_filter(default_filter)
+        .with_target(false)
+        .compact()
+        .init();
+}
diff --git a/src/providers/help_center/help_center_provider.rs b/src/providers/help_center/help_center_provider.rs
new file mode 100644
index 0000000..4816d32
--- /dev/null
+++ b/src/providers/help_center/help_center_provider.rs
@@ -0,0 +1,18 @@
+use async_trait::async_trait;
+use serde::{Deserialize, Serialize};
+
+use crate::error::AppError;
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct HelpArticle {
+    pub id: String,
+    pub title: String,
+    pub summary: String,
+    pub content: String,
+    pub tags: Vec<String>,
+}
+
+#[async_trait]
+pub trait HelpCenterProvider: Send + Sync {
+    async fn search(&self, query: &str) -> Result<Vec<HelpArticle>, AppError>;
+}
diff --git a/src/providers/help_center/local_help_center_provider.rs b/src/providers/help_center/local_help_center_provider.rs
new file mode 100644
index 0000000..363377b
--- /dev/null
+++ b/src/providers/help_center/local_help_center_provider.rs
@@ -0,0 +1,68 @@
+use std::{fs, sync::Arc};
+
+use async_trait::async_trait;
+
+use crate::{
+    error::AppError,
+    providers::help_center::help_center_provider::{HelpArticle, HelpCenterProvider},
+    retrieval::embeddings::embedding_provider::EmbeddingProvider,
+};
+
+#[derive(Clone)]
+pub struct LocalHelpCenterProvider {
+    articles: Vec<HelpArticle>,
+    embedding_provider: Arc<dyn EmbeddingProvider>,
+}
+
+impl LocalHelpCenterProvider {
+    pub fn from_seed_file(path: &str, embedding_provider: Arc<dyn EmbeddingProvider>) -> Self {
+        let articles = fs::read_to_string(path)
+            .ok()
+            .and_then(|raw| serde_json::from_str::<Vec<HelpArticle>>(&raw).ok())
+            .unwrap_or_default();
+
+        Self {
+            articles,
+            embedding_provider,
+        }
+    }
+}
+
+#[async_trait]
+impl HelpCenterProvider for LocalHelpCenterProvider {
+    async fn search(&self, query: &str) -> Result<Vec<HelpArticle>, AppError> {
+        let _ = self.embedding_provider.embed(query).await;
+
+        let lowered_query = query.to_lowercase();
+        let mut scored = self
+            .articles
+            .iter()
+            .cloned()
+            .map(|article| {
+                let haystack = format!(
+                    "{} {} {} {}",
+                    article.title,
+                    article.summary,
+                    article.content,
+                    article.tags.join(" ")
+                )
+                .to_lowercase();
+
+                let score = lowered_query
+                    .split_whitespace()
+                    .filter(|token| haystack.contains(*token))
+                    .count();
+
+                (article, score)
+            })
+            .filter(|(_, score)| *score > 0)
+            .collect::<Vec<_>>();
+
+        scored.sort_by(|a, b| b.1.cmp(&a.1));
+        Ok(scored
+            .into_iter()
+            .take(5)
+            .map(|(article, _)| article)
+            .collect())
+    }
+}
diff --git a/src/providers/help_center/mod.rs b/src/providers/help_center/mod.rs
new file mode 100644
index 0000000..12a588d
--- /dev/null
+++ b/src/providers/help_center/mod.rs
@@ -0,0 +1,2 @@
+pub mod help_center_provider;
+pub mod local_help_center_provider;
diff --git a/src/providers/llm/ai_provider.rs b/src/providers/llm/ai_provider.rs
new file mode 100644
index 0000000..060df3b
--- /dev/null
+++ b/src/providers/llm/ai_provider.rs
@@ -0,0 +1,8 @@
+use async_trait::async_trait;
+
+use crate::error::AppError;
+
+#[async_trait]
+pub trait AiProvider: Send + Sync {
+    async fn complete(&self, system_prompt: &str, user_prompt: &str) -> Result<String, AppError>;
+}
diff --git a/src/providers/llm/mod.rs b/src/providers/llm/mod.rs
new file mode 100644
index 0000000..52d971d
--- /dev/null
+++ b/src/providers/llm/mod.rs
@@ -0,0 +1,2 @@
+pub mod ai_provider;
+pub mod ollama_provider;
diff --git a/src/providers/llm/ollama_provider.rs b/src/providers/llm/ollama_provider.rs
new file mode 100644
index 0000000..ab83925
--- /dev/null
+++ b/src/providers/llm/ollama_provider.rs
@@ -0,0 +1,71 @@
+use async_trait::async_trait;
+use reqwest::Client;
+use serde::{Deserialize, Serialize};
+
+use crate::{error::AppError, providers::llm::ai_provider::AiProvider};
+
+#[derive(Clone)]
+pub struct OllamaAiProvider {
+    client: Client,
+    base_url: String,
+    model: String,
+}
+
+impl OllamaAiProvider {
+    pub fn new(base_url: String, model: String) -> Self {
+        Self {
+            client: Client::new(),
+            base_url,
+            model,
+        }
+    }
+
+    fn fallback_response(user_prompt: &str) -> String {
+        format!(
+            "Ollama model is unavailable right now. I captured your request so workflow can continue: {}",
+            user_prompt
+        )
+    }
+}
+
+#[derive(Debug, Serialize)]
+struct GenerateRequest<'a> {
+    model: &'a str,
+    prompt: String,
+    stream: bool,
+}
+
+#[derive(Debug, Deserialize)]
+struct GenerateResponse {
+    response: String,
+}
+
+#[async_trait]
+impl AiProvider for OllamaAiProvider {
+    async fn complete(&self, system_prompt: &str, user_prompt: &str) -> Result<String, AppError> {
+        let url = format!("{}/api/generate", self.base_url.trim_end_matches('/'));
+        let payload = GenerateRequest {
+            model: &self.model,
+            prompt: format!("System: {}\nUser: {}", system_prompt, user_prompt),
+            stream: false,
+        };
+
+        let res = self.client.post(url).json(&payload).send().await;
+
+        let Ok(res) = res else {
+            return Ok(Self::fallback_response(user_prompt));
+        };
+
+        if !res.status().is_success() {
+            return Ok(Self::fallback_response(user_prompt));
+        }
+
+        let body: Result<GenerateResponse, _> = res.json().await;
+        match body {
+            Ok(parsed) if !parsed.response.trim().is_empty() => {
+                Ok(parsed.response.trim().to_string())
+            }
+            _ => Ok(Self::fallback_response(user_prompt)),
+        }
+    }
+}
diff --git a/src/providers/mod.rs b/src/providers/mod.rs
new file mode 100644
index 0000000..7eec6bc
--- /dev/null
+++ b/src/providers/mod.rs
@@ -0,0 +1,3 @@
+pub mod help_center;
+pub mod llm;
+pub mod tickets;
diff --git a/src/providers/tickets/mock_ticket_provider.rs b/src/providers/tickets/mock_ticket_provider.rs
new file mode 100644
index 0000000..b260efb
--- /dev/null
+++ b/src/providers/tickets/mock_ticket_provider.rs
@@ -0,0 +1,34 @@
+use async_trait::async_trait;
+use uuid::Uuid;
+
+use crate::{
+    error::AppError,
+    providers::tickets::ticket_provider::{
+        TicketCreatePayload, TicketCreateResult, TicketProvider,
+    },
+};
+
+#[derive(Clone)]
+pub struct MockTicketProvider {
+    source: String,
+}
+
+impl MockTicketProvider {
+    pub fn new(source: String) -> Self {
+        Self { source }
+    }
+}
+
+#[async_trait]
+impl TicketProvider for MockTicketProvider {
+    async fn create_ticket(
+        &self,
+        _payload: TicketCreatePayload,
+    ) -> Result<TicketCreateResult, AppError> {
+        Ok(TicketCreateResult {
+            ticket_id: format!("NG-TKT-{}", Uuid::new_v4().simple()),
+            status: "open".to_string(),
+            provider: format!("mock:{}", self.source),
+        })
+    }
+}
diff --git a/src/providers/tickets/mod.rs b/src/providers/tickets/mod.rs
new file mode 100644
index 0000000..7ea7935
--- /dev/null
+++ b/src/providers/tickets/mod.rs
@@ -0,0 +1,2 @@
+pub mod mock_ticket_provider;
+pub mod ticket_provider;
diff --git a/src/providers/tickets/ticket_provider.rs b/src/providers/tickets/ticket_provider.rs
new file mode 100644
index 0000000..1e4560e
--- /dev/null
+++ b/src/providers/tickets/ticket_provider.rs
@@ -0,0 +1,32 @@
+use async_trait::async_trait;
+use serde::{Deserialize, Serialize};
+
+use crate::error::AppError;
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct TicketCreatePayload {
+    pub subject: String,
+    pub description: String,
+    pub priority: String,
+    pub category: String,
+    pub user_id: String,
+    pub conversation_id: Option<String>,
+    pub source: Option<String>,
+    pub tags: Option<Vec<String>>,
+    pub metadata: Option<serde_json::Value>,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct TicketCreateResult {
+    pub ticket_id: String,
+    pub status: String,
+    pub provider: String,
+}
+
+#[async_trait]
+pub trait TicketProvider: Send + Sync {
+    async fn create_ticket(
+        &self,
+        payload: TicketCreatePayload,
+    ) -> Result<TicketCreateResult, AppError>;
+}
diff --git a/src/retrieval/embeddings/embedding_provider.rs b/src/retrieval/embeddings/embedding_provider.rs
new file mode 100644
index 0000000..4a82bc2
--- /dev/null
+++ b/src/retrieval/embeddings/embedding_provider.rs
@@ -0,0 +1,8 @@
+use async_trait::async_trait;
+
+use crate::error::AppError;
+
+#[async_trait]
+pub trait EmbeddingProvider: Send + Sync {
+    async fn embed(&self, text: &str) -> Result<Vec<f32>, AppError>;
+}
diff --git a/src/retrieval/embeddings/mod.rs b/src/retrieval/embeddings/mod.rs
new file mode 100644
index 0000000..f8e9d75
--- /dev/null
+++ b/src/retrieval/embeddings/mod.rs
@@ -0,0 +1,2 @@
+pub mod embedding_provider;
+pub mod ollama_embedding_provider;
diff --git a/src/retrieval/embeddings/ollama_embedding_provider.rs b/src/retrieval/embeddings/ollama_embedding_provider.rs
new file mode 100644
index 0000000..1b14cb8
--- /dev/null
+++ b/src/retrieval/embeddings/ollama_embedding_provider.rs
@@ -0,0 +1,67 @@
+use async_trait::async_trait;
+use reqwest::Client;
+use serde::{Deserialize, Serialize};
+
+use crate::{error::AppError, retrieval::embeddings::embedding_provider::EmbeddingProvider};
+
+#[derive(Clone)]
+pub struct OllamaEmbeddingProvider {
+    client: Client,
+    base_url: String,
+    model: String,
+}
+
+impl OllamaEmbeddingProvider {
+    pub fn new(base_url: String, model: String) -> Self {
+        Self {
+            client: Client::new(),
+            base_url,
+            model,
+        }
+    }
+}
+
+#[derive(Debug, Serialize)]
+struct EmbedRequest<'a> {
+    model: &'a str,
+    prompt: &'a str,
+}
+
+#[derive(Debug, Deserialize)]
+struct EmbedResponse {
+    embedding: Vec<f32>,
+}
+
+#[async_trait]
+impl EmbeddingProvider for OllamaEmbeddingProvider {
+    async fn embed(&self, text: &str) -> Result<Vec<f32>, AppError> {
+        let url = format!("{}/api/embeddings", self.base_url.trim_end_matches('/'));
+        let payload = EmbedRequest {
+            model: &self.model,
+            prompt: text,
+        };
+
+        let res = self
+            .client
+            .post(url)
+            .json(&payload)
+            .send()
+            .await
+            .map_err(|e| {
+                AppError::ProviderUnavailable(format!("embedding provider unavailable: {e}"))
+            })?;
+
+        if !res.status().is_success() {
+            return Err(AppError::ProviderUnavailable(format!(
+                "embedding provider returned status {}",
+                res.status()
+            )));
+        }
+
+        let body: EmbedResponse = res.json().await.map_err(|e| {
+            AppError::ProviderUnavailable(format!("invalid embedding response: {e}"))
+        })?;
+
+        Ok(body.embedding)
+    }
+}
diff --git a/src/retrieval/mod.rs b/src/retrieval/mod.rs
new file mode 100644
index 0000000..2e43bdf
--- /dev/null
+++ b/src/retrieval/mod.rs
@@ -0,0 +1 @@
+pub mod embeddings;
diff --git a/src/routes/mod.rs b/src/routes/mod.rs
new file mode 100644
index 0000000..66c72df
--- /dev/null
+++ b/src/routes/mod.rs
@@ -0,0 +1,27 @@
+use axum::{
+    routing::{get, post},
+    Router,
+};
+use tower_http::{cors::CorsLayer, trace::TraceLayer};
+
+use crate::{handlers, state::AppState};
+
+pub fn build_router(state: AppState) -> Router {
+    Router::new()
+        .route("/health", get(handlers::health::health))
+        .nest(
+            "/api/v1",
+            Router::new()
+                .route("/chat/message", post(handlers::chat::message))
+                .route(
+                    "/jobs/generate-description",
+                    post(handlers::jobs::generate_description),
+                )
+                .route("/forms/extract", post(handlers::forms::extract))
+                .route("/tickets/create", post(handlers::tickets::create))
+                .route("/help/search", post(handlers::help::search)),
+        )
+        .layer(CorsLayer::permissive())
+        .layer(TraceLayer::new_for_http())
+        .with_state(state)
+}
diff --git a/src/state.rs b/src/state.rs
new file mode 100644
index 0000000..be49c17
--- /dev/null
+++ b/src/state.rs
@@ -0,0 +1,56 @@
+use std::sync::Arc;
+
+use crate::{
+    chat::orchestrator::ChatOrchestrator,
+    config::AppConfig,
+    db::Database,
+    forms::service::FormService,
+    jobs::service::JobsService,
+    providers::{
+        help_center::help_center_provider::HelpCenterProvider, llm::ai_provider::AiProvider,
+        tickets::ticket_provider::TicketProvider,
+    },
+    tickets::service::TicketService,
+};
+
+#[derive(Clone)]
+pub struct AppState {
+    pub config: AppConfig,
+    pub db: Database,
+    pub chat_orchestrator: ChatOrchestrator,
+    pub jobs_service: JobsService,
+    pub form_service: FormService,
+    pub ticket_service: TicketService,
+    pub help_center: Arc<dyn HelpCenterProvider>,
+}
+
+impl AppState {
+    pub fn new(
+        config: AppConfig,
+        db: Database,
+        ai_provider: Arc<dyn AiProvider>,
+        help_center: Arc<dyn HelpCenterProvider>,
+        ticket_provider: Arc<dyn TicketProvider>,
+    ) -> Self {
+        let jobs_service = JobsService::new(ai_provider.clone());
+        let form_service = FormService::new(ai_provider.clone());
+        let ticket_service = TicketService::new(ticket_provider, db.clone());
+        let chat_orchestrator = ChatOrchestrator::new(
+            jobs_service.clone(),
+            form_service.clone(),
+            help_center.clone(),
+            ticket_service.clone(),
+            ai_provider,
+        );
+
+        Self {
+            config,
+            db,
+            chat_orchestrator,
+            jobs_service,
+            form_service,
+            ticket_service,
+            help_center,
+        }
+    }
+}
diff --git a/src/tickets/mod.rs b/src/tickets/mod.rs
new file mode 100644
index 0000000..b9e52db
--- /dev/null
+++ b/src/tickets/mod.rs
@@ -0,0 +1,2 @@
+pub mod models;
+pub mod service;
diff --git a/src/tickets/models.rs b/src/tickets/models.rs
new file mode 100644
index 0000000..91c24b3
--- /dev/null
+++ b/src/tickets/models.rs
@@ -0,0 +1,21 @@
+use serde::{Deserialize, Serialize};
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct CreateTicketRequest {
+    pub subject: String,
+    pub description: String,
+    pub priority: String,
+    pub category: String,
+    pub user_id: String,
+    pub conversation_id: Option<String>,
+    pub source: Option<String>,
+    pub tags: Option<Vec<String>>,
+    pub metadata: Option<serde_json::Value>,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+pub struct CreateTicketResponse {
+    pub ticket_id: String,
+    pub status: String,
+    pub provider: String,
+}
diff --git a/src/tickets/service.rs b/src/tickets/service.rs
new file mode 100644
index 0000000..dbf2988
--- /dev/null
+++ b/src/tickets/service.rs
@@ -0,0 +1,66 @@
+use std::sync::Arc;
+
+use crate::{
+    db::{repository::store_ticket_audit, Database},
+    error::AppError,
+    providers::tickets::ticket_provider::{TicketCreatePayload, TicketProvider},
+    tickets::models::{CreateTicketRequest, CreateTicketResponse},
+};
+
+#[derive(Clone)]
+pub struct TicketService {
+    provider: Arc<dyn TicketProvider>,
+    db: Database,
+}
+
+impl TicketService {
+    pub fn new(provider: Arc<dyn TicketProvider>, db: Database) -> Self {
+        Self { provider, db }
+    }
+
+    pub async fn create(
+        &self,
+        request: CreateTicketRequest,
+    ) -> Result<CreateTicketResponse, AppError> {
+        validate_payload(&request)?;
+
+        let payload = TicketCreatePayload {
+            subject: request.subject.clone(),
+            description: request.description.clone(),
+            priority: request.priority.clone(),
+            category: request.category.clone(),
+            user_id: request.user_id.clone(),
+            conversation_id: request.conversation_id.clone(),
+            source: request.source.clone(),
+            tags: request.tags.clone(),
+            metadata: request.metadata.clone(),
+        };
+
+        let created = self.provider.create_ticket(payload).await?;
+        store_ticket_audit(&self.db, &request, &created.ticket_id).await?;
+
+        Ok(CreateTicketResponse {
+            ticket_id: created.ticket_id,
+            status: created.status,
+            provider: created.provider,
+        })
+    }
+}
+
+fn validate_payload(request: &CreateTicketRequest) -> Result<(), AppError> {
+    let required = [
+        ("subject", request.subject.trim()),
+        ("description", request.description.trim()),
+        ("priority", request.priority.trim()),
+        ("category", request.category.trim()),
+        ("user_id", request.user_id.trim()),
+    ];
+
+    if let Some((field, _)) = required.into_iter().find(|(_, value)| value.is_empty()) {
+        return Err(AppError::BadRequest(format!(
+            "missing required field: {field}"
+        )));
+    }
+
+    Ok(())
+}