67 lines
2 KiB
Rust
67 lines
2 KiB
Rust
|
use std::sync::Arc;
|
||
|
|
|
||
|
|
use crate::{
|
||
|
|
db::{repository::store_ticket_audit, Database},
|
||
|
|
error::AppError,
|
||
|
|
providers::tickets::ticket_provider::{TicketCreatePayload, TicketProvider},
|
||
|
|
tickets::models::{CreateTicketRequest, CreateTicketResponse},
|
||
|
|
};
|
||
|
|
|
||
|
|
#[derive(Clone)]
|
||
|
|
pub struct TicketService {
|
||
|
|
provider: Arc<dyn TicketProvider>,
|
||
|
|
db: Database,
|
||
|
|
}
|
||
|
|
|
||
|
|
impl TicketService {
|
||
|
|
pub fn new(provider: Arc<dyn TicketProvider>, db: Database) -> Self {
|
||
|
|
Self { provider, db }
|
||
|
|
}
|
||
|
|
|
||
|
|
pub async fn create(
|
||
|
|
&self,
|
||
|
|
request: CreateTicketRequest,
|
||
|
|
) -> Result<CreateTicketResponse, AppError> {
|
||
|
|
validate_payload(&request)?;
|
||
|
|
|
||
|
|
let payload = TicketCreatePayload {
|
||
|
|
subject: request.subject.clone(),
|
||
|
|
description: request.description.clone(),
|
||
|
|
priority: request.priority.clone(),
|
||
|
|
category: request.category.clone(),
|
||
|
|
user_id: request.user_id.clone(),
|
||
|
|
conversation_id: request.conversation_id.clone(),
|
||
|
|
source: request.source.clone(),
|
||
|
|
tags: request.tags.clone(),
|
||
|
|
metadata: request.metadata.clone(),
|
||
|
|
};
|
||
|
|
|
||
|
|
let created = self.provider.create_ticket(payload).await?;
|
||
|
|
store_ticket_audit(&self.db, &request, &created.ticket_id).await?;
|
||
|
|
|
||
|
|
Ok(CreateTicketResponse {
|
||
|
|
ticket_id: created.ticket_id,
|
||
|
|
status: created.status,
|
||
|
|
provider: created.provider,
|
||
|
|
})
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
fn validate_payload(request: &CreateTicketRequest) -> Result<(), AppError> {
|
||
|
|
let required = [
|
||
|
|
("subject", request.subject.trim()),
|
||
|
|
("description", request.description.trim()),
|
||
|
|
("priority", request.priority.trim()),
|
||
|
|
("category", request.category.trim()),
|
||
|
|
("user_id", request.user_id.trim()),
|
||
|
|
];
|
||
|
|
|
||
|
|
if let Some((field, _)) = required.into_iter().find(|(_, value)| value.is_empty()) {
|
||
|
|
return Err(AppError::BadRequest(format!(
|
||
|
|
"missing required field: {field}"
|
||
|
|
)));
|
||
|
|
}
|
||
|
|
|
||
|
|
Ok(())
|
||
|
|
}
|