34 lines
1.2 KiB
MySQL
34 lines
1.2 KiB
MySQL
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CREATE EXTENSION IF NOT EXISTS "uuid-ossp";
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CREATE TABLE IF NOT EXISTS support_tickets (
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id UUID PRIMARY KEY DEFAULT uuid_generate_v4(),
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external_ticket_id TEXT NOT NULL,
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subject TEXT NOT NULL,
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description TEXT NOT NULL,
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priority TEXT NOT NULL,
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category TEXT NOT NULL,
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user_id TEXT NOT NULL,
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source TEXT NOT NULL DEFAULT 'chatbot',
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status TEXT NOT NULL DEFAULT 'open',
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conversation_id TEXT NULL,
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tags TEXT[] NOT NULL DEFAULT '{}',
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metadata JSONB NOT NULL DEFAULT '{}'::jsonb,
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created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
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);
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CREATE INDEX IF NOT EXISTS idx_support_tickets_user_id ON support_tickets(user_id);
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CREATE INDEX IF NOT EXISTS idx_support_tickets_created_at ON support_tickets(created_at DESC);
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CREATE TABLE IF NOT EXISTS help_articles (
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id UUID PRIMARY KEY DEFAULT uuid_generate_v4(),
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title TEXT NOT NULL,
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summary TEXT NOT NULL,
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content TEXT NOT NULL,
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tags TEXT[] NOT NULL DEFAULT '{}',
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source TEXT NOT NULL DEFAULT 'seed',
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created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
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updated_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
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);
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CREATE INDEX IF NOT EXISTS idx_help_articles_title ON help_articles(title);
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